FAQ's

What types of wellness products do you offer?

Purest Health specializes in premium wellness products, including 100% natural Shilajit resin and nutrient-rich grass-fed beef liver capsules. These products are designed to enhance energy levels and support overall well-being without the use of additives or artificial ingredients.

How can I ensure the quality of your products?

We prioritize quality by sourcing our products from reputable suppliers who adhere to strict manufacturing standards. Our Shilajit resin and beef liver capsules are tested for purity and potency, ensuring that you receive the highest quality supplements available.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase. For more details, please refer to our return policy.

Do you offer free shipping?

Yes, we offer free shipping on orders over $100. This allows our customers to enjoy their wellness products without incurring additional shipping costs.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly, ensuring that you receive a satisfactory solution.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer service?

You can reach our customer service team via email at puresthealth@outlook.com. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.